Refund policy

Welcome to DATSHA SOLUTION PRIVATE LIMITED !
We want you to have a smooth and satisfying shopping experience. This Return and Refund Policy explains how we handle returns, exchanges, and refunds for purchases made through our website [www.datshasolution.com] (the “Site”).

By placing an order with us, you agree to the terms set forth below.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • The product must be unused, unwashed, and in its original packaging.

  • The product must have all original tags and labels attached.

  • The return request must be made within 7 days of delivery.

  • Items that are damaged, defective, or incorrect at the time of delivery are eligible for a free replacement or refund.

⚠️ Non-returnable items include:

  • Personal care products (e.g., cosmetics, perfumes, undergarments).

  • Custom-made or personalized items.

  • Discounted or clearance sale products.

2. Return Process

To initiate a return, please follow these steps:

  1. Email us at 📧 info@datshasolution.in within 7 days of receiving your order.

  2. Mention your order number, reason for return, and photos of the product (if damaged or defective).

  3. Our support team will verify your request and share the return shipping instructions.

  4. Pack the product securely and ship it back to the address provided by our team.

Once we receive and inspect the item, we’ll notify you about the status of your return.

3. Refund Process

After your return is approved:

  • Refunds will be issued to your original method of payment (Credit/Debit Card, UPI, Wallet, etc.).

  • Processing may take 5–7 business days after we receive the returned item.

  • In case of Cash on Delivery (COD) orders, we’ll issue a refund via bank transfer or store credit after confirming return details.

💡 Note: Shipping charges (if any) are non-refundable unless the product was defective or damaged.

4. Exchange Policy

We allow exchanges if:

  • The product delivered was incorrect in size, color, or item.

  • You want to replace it with a different size or variant (if available).

To request an exchange, contact us at 📧 info@datshasolution.in within 7 days of receiving your order.
Once approved, we’ll ship the replacement product after receiving the original item.

5. Damaged or Defective Items

If you receive a damaged, defective, or wrong item:

  1. Take a clear photo or video of the item and packaging.

  2. Send it to 📧 info@datshasolution.in within 48 hours of delivery.

  3. We’ll verify and arrange a replacement or full refund at no extra cost.

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank account or payment method again.

  2. Contact your bank or payment provider — it may take some time before your refund is officially posted.

  3. If you still haven’t received it, please contact us at 📧 info@datshasolution.in with your order details.

7. Cancellation Policy

  • Thank you for shopping with us.
    We always aim to deliver a smooth and reliable shopping experience.
    Please read our Cancellation Policy carefully:

    1. Order Cancellation by Customer

    • You can cancel your order within 24 hours of placing it.

    • Cancellation request must be made before the product is shipped.

    • Once the order is dispatched/shipped, cancellation is not possible.

    2. How to Request Cancellation

    You can request cancellation by:

    • Emailing us at: [your email]

    • Calling us at: [your mobile number]

    • Mention your Order ID, Name, and Reason for Cancellation.

    3. Cancellation by the Company

    We may cancel an order in some cases:

    • Product out of stock

    • Wrong pricing or information

    • Payment not received

    • Suspicious or high-risk transaction

    If your order is cancelled by us, you will be informed immediately.

    4. Refund for Cancelled Orders

    • If payment is already made and the order is cancelled within the allowed time, the refund will be processed within 3–7 working days.

    • Refund will be credited to the original payment method (UPI/Bank/Wallet).

    5. Non-Cancellable Products

    Certain items cannot be cancelled:

    • Used or tampered products

    • Personalized/Customized items

    • Items purchased during special sale or offer

8. Contact Us

For any questions about returns, refunds, or exchanges, contact us at:

DATSHA SOLUTION PRIVATE LIMITED
📍 SHOP NO-B-3/B,GROUND FLOOR, SHIV SHAKTI COMPLEX,EAST VINOD   NAGAR,110091 Delhi Delhi, India
📞 +91 8076928200
📧 office@datshasolution.com
🌐 www.datshasolution.com